Terms and Conditions
Man with Van Osidge Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Osidge provides removal, transport and associated services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm or company who requests or purchases services from Man with Van Osidge.
Services means any man and van, removal, transport, loading, unloading, packing, furniture handling, or related services supplied by Man with Van Osidge.
Booking means a confirmed request for services, including the agreed date, time, locations, and price or pricing basis.
Goods means the items, furniture, belongings, or materials that are to be moved, transported, handled, or otherwise dealt with by Man with Van Osidge under the services.
Vehicle means any van or vehicle used by Man with Van Osidge in carrying out the services.
2. Scope of Services
Man with Van Osidge provides man and van and removal services for domestic and commercial customers, including collection, loading, transportation, unloading, and, where agreed, packing or unpacking. Services are provided subject to availability and subject to these Terms and Conditions.
Any description of services, including references to local areas or service coverage, is a general guide only and does not constitute a guarantee of availability for any particular date, time, or location until a booking is confirmed.
3. Booking Process
3.1 Enquiries
Customers may make enquiries about availability, pricing, and service options. Any quotations or availability indications provided at the enquiry stage are provisional and subject to confirmation.
3.2 Information Required
To provide an accurate quotation and confirm a booking, the customer must supply full and accurate information, including but not limited to:
The collection and delivery addresses.
The type and approximate quantity or volume of goods.
Details of any large, heavy, fragile, or valuable items.
Information on access, such as floor levels, lifts, parking restrictions, and distance from parking to property.
Any time constraints, special requirements, or additional services requested.
3.3 Confirming a Booking
A booking is only confirmed when Man with Van Osidge has accepted the request and provided confirmation of the service details and price or pricing structure. We reserve the right to decline or cancel any booking at our discretion, subject to any applicable refund provisions in these Terms and Conditions.
3.4 Changes to Bookings
If the customer needs to amend the date, time, addresses, or nature of the services, they must inform us as soon as possible. All changes are subject to availability and may result in a revised price. If we are unable to accommodate a requested change and the customer cancels, the cancellation provisions in clause 7 will apply.
4. Prices and Quotations
4.1 Basis of Pricing
Prices may be based on an hourly rate, a fixed price, or a combination of both, as agreed at the time of booking. Any minimum charges, travel time, congestion charges, tolls, or parking costs will be explained as part of the quotation where reasonably foreseeable.
4.2 Quotations
Quotations are based on the information provided by the customer. If it becomes apparent that the actual work differs significantly from the information supplied, Man with Van Osidge reserves the right to adjust the price accordingly. Factors that may affect the final price include, but are not limited to, additional goods, restricted access, delays beyond our control, or additional services requested on the day.
4.3 Validity
Quotations are valid for a limited period as stated in the quotation or, if not stated, for 30 days from the date of issue. After this time, prices may be subject to change.
5. Payments
5.1 Payment Terms
Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due either in advance of the service or immediately upon completion of the service on the day.
5.2 Accepted Payment Methods
We may accept various forms of payment, such as card payments, bank transfers or cash, as advised when the booking is made. We reserve the right to refuse certain payment methods at our discretion.
5.3 Deposits
Man with Van Osidge may require a deposit to secure a booking. Deposits are typically non-refundable unless otherwise specified in these Terms and Conditions or where required by law.
5.4 Overdue and Non-Payment
If the customer fails to pay any amount due, we may, at our discretion, suspend services, retain goods until payment is received, or pursue legal action to recover outstanding sums. Interest and reasonable recovery costs may be charged in accordance with applicable law.
6. Customer Responsibilities
6.1 Access and Parking
The customer is responsible for providing suitable access to the property and ensuring that legal and safe parking is available for the vehicle. Any parking permits or arrangements must be organised by the customer unless otherwise agreed. Parking fines or penalties incurred due to lack of proper parking arrangements may be charged to the customer.
6.2 Packing and Preparation
Unless packing services are specifically included in the booking, the customer is responsible for ensuring that goods are properly packed, secured, and ready for transport. Fragile or high-value items should be appropriately protected and clearly labelled.
6.3 Presence or Authorised Representative
The customer or an authorised representative should be present at collection and delivery addresses to oversee loading, unloading, and to check that all goods are collected and delivered as required. If no representative is present, Man with Van Osidge will carry out the services as instructed but will not be liable for any items left behind or delivered incorrectly due to absence of guidance.
6.4 Prohibited and Restricted Items
The customer must not request the transport of hazardous materials, illegal items, perishable goods that require specialist handling, or any items that cannot legally be moved or disposed of. If such items are presented without prior disclosure, we may refuse to move them and may cancel the service in whole or in part, applying relevant cancellation charges.
7. Cancellations and Amendments
7.1 Customer Cancellations
If the customer wishes to cancel a booking, they must notify us as soon as possible. Any applicable charges will depend on the amount of notice provided:
Cancellations with sufficient notice, as specified in the booking confirmation, may be eligible for a refund of any deposit, less any reasonable administrative costs.
Late cancellations, typically within a short period before the scheduled start time, may result in loss of deposit or a cancellation fee up to a reasonable percentage of the agreed price, reflecting costs and loss of opportunity.
7.2 Amendments by the Customer
Changes to dates, times or service details are treated as amendments and may be accepted subject to availability. If an amendment cannot be accommodated and the customer cancels, the relevant cancellation provisions will apply.
7.3 Cancellations by Man with Van Osidge
We reserve the right to cancel or postpone a booking due to circumstances beyond our control, such as extreme weather, vehicle breakdown, accidents, illness, or other events making it unsafe or impossible to carry out the services. In such cases, we will offer to reschedule where reasonably possible or provide a refund of any payments made for services not delivered. We will not be liable for any indirect or consequential loss resulting from such cancellations.
8. Liability and Insurance
8.1 Standard Liability
Man with Van Osidge will take reasonable care in handling, loading, transporting and unloading goods. Our liability for loss of or damage to goods caused by our negligence or breach of contract is limited to a reasonable amount, having regard to the value of the goods and the fees paid for the services.
8.2 Exclusions of Liability
We will not be liable for loss or damage arising from:
Goods that were not properly packed, secured, or prepared by the customer.
Inherent defects, weaknesses or pre-existing damage in items.
Normal wear and tear, minor scuffs, or cosmetic damage that may reasonably occur during handling and transport.
Loss of or damage to items of particularly high value where we were not informed of their nature and value in advance.
Delays due to traffic, road closures, weather, or other events beyond our reasonable control.
8.3 Indirect and Consequential Loss
We are not liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the services.
8.4 Customer Duties Regarding Valuables
The customer is advised not to include important documents, cash, jewellery, or other high-value small items within general loads. Such items should be kept with the customer wherever possible. If we do agree to transport such items, this must be expressly agreed and may be subject to additional conditions.
9. Delays and Waiting Time
9.1 Arrival Windows
Any estimated arrival or completion times are approximate and provided for guidance only. While we will make reasonable efforts to attend as scheduled, delays may occur.
9.2 Waiting Time Charges
If the start of work is delayed due to issues outside our control, such as lack of access, keys not being available, or the customer not being ready, we may charge waiting time at the agreed hourly rate or a reasonable rate where not previously agreed.
10. Waste Regulations and Disposal
10.1 Lawful Disposal
Man with Van Osidge will comply with applicable waste and environmental regulations when carrying out any disposal or clearance services. We will only dispose of waste at authorised facilities and in accordance with relevant law.
10.2 Customer Responsibility for Waste Description
The customer must accurately describe any items to be removed or disposed of and confirm whether they include electrical equipment, furniture containing certain materials, or any items that may be regulated or hazardous. Failure to disclose such information may lead to additional charges or refusal to remove certain items.
10.3 Prohibited Waste
We do not accept or transport hazardous or restricted waste, including but not limited to chemicals, asbestos, medical waste, or flammable substances. If such waste is presented without prior agreement, we may refuse to take it and reserve the right to charge for any costs incurred as a result.
10.4 Title to Disposed Items
Where items are taken away for disposal as part of the services, the customer warrants that they have the right to dispose of those items and that no third-party rights are infringed. Once items have been removed for disposal, they will not be returnable.
11. Claims and Complaints
11.1 Inspection of Goods
The customer should inspect goods upon completion of the service and notify the driver or operative of any visible damage or concerns as soon as reasonably possible.
11.2 Reporting Issues
Any claims for loss or damage should be reported promptly with details of the items concerned, the nature of the loss or damage, and supporting evidence where available. Unreasonable delay in reporting issues may affect our ability to investigate and may limit any compensation that might otherwise be payable.
11.3 Resolution
We will review all complaints and claims in good faith and aim to resolve them fairly, taking into account the circumstances, evidence provided, and these Terms and Conditions.
12. Data Protection and Privacy
We will collect and use personal information only to the extent necessary to manage enquiries, provide quotations, confirm bookings, deliver services, take payment, and manage any follow-up communications. Personal data will be stored securely and handled in accordance with applicable data protection laws. We do not sell customer data to third parties.
13. Force Majeure
Man with Van Osidge will not be liable for any failure or delay in performing our obligations where such failure or delay results from events, circumstances, or causes beyond our reasonable control. These may include, but are not limited to, extreme weather, natural disasters, accidents, road closures, strikes, acts of government, or failure of third-party service providers.
14. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by Man with Van Osidge.
15. General Provisions
15.1 Entire Agreement
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the customer and Man with Van Osidge in relation to the services provided and supersede any prior discussions or understandings.
15.2 Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15.3 No Waiver
Failure or delay by Man with Van Osidge in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
15.4 Updates to Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking, unless changes are required by law.
