Privacy Policy
Man with Van Osidge Privacy Policy
This Privacy Policy explains how Man with Van Osidge collects, uses, stores and protects personal data relating to customers and prospective customers in the Osidge area. It is intended to ensure compliance with the UK General Data Protection Regulation and the Data Protection Act 2018, and applies to all Man with Van Osidge customers and enquiries within the local service area.
Who this policy applies to
This Privacy Policy applies to individuals and businesses who contact Man with Van Osidge for quotations, make bookings, use our man and van services, or otherwise interact with us in the course of our operations in the Osidge area. By engaging with our services, you acknowledge that you have read and understood this Privacy Policy.
Personal data we collect
We only collect personal data that is necessary for the provision and management of our services. The types of information we may collect include:
Identification and contact details, such as your name, postal address, collection and delivery addresses, and general location details relevant to the service.
Communication details, such as your preferred method of contact and any information you provide when you contact us for an enquiry, quotation, booking, or customer support.
Service details, such as details of items to be moved, access information for properties, dates and times of moves, and any special instructions relevant to the service.
Billing and transaction details, such as information about services purchased, payment status, invoices, and records of any refunds. Payment card details are handled by payment processors and are not stored by Man with Van Osidge where this can reasonably be avoided.
Technical and usage data, where applicable, such as basic information about how you reached us, including date and time of contact, and records of communications relating to your enquiries and bookings.
How we collect personal data
We may collect your personal data through various channels, including:
Directly from you when you contact us by phone, message, online contact form, or in person to request information, a quotation, or to make a booking.
During the provision of services when we visit collection and delivery addresses, assess access, or communicate about the move.
From third parties where you have authorised someone to deal with us on your behalf, for example an agent or family member arranging a move for you.
Lawful basis for processing
Man with Van Osidge processes personal data only where we have a lawful basis under the UK GDPR. The main lawful bases we rely on are:
Contract: Processing is necessary to enter into or perform a contract with you, such as providing quotations, managing bookings, delivering our man and van services, and handling payments.
Legitimate interests: Processing is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. Examples include improving our services, keeping records of work completed, managing business operations, and handling customer enquiries and complaints.
Legal obligation: Processing is necessary to comply with legal and regulatory requirements, such as accounting, tax, and record keeping obligations.
Consent: In limited cases, we may rely on your consent, for example where we choose to send you certain types of optional marketing communications. Where we rely on consent, you have the right to withdraw it at any time.
How we use your personal data
We use the personal data we collect for the following purposes:
To respond to enquiries, provide quotations, and communicate about prospective services.
To set up, manage, and deliver bookings, including planning routes, scheduling, and coordinating collection and delivery.
To manage billing, process payments through third party payment processors, issue invoices, and handle queries relating to charges.
To maintain records of work completed, including basic job history for reference, dispute resolution, and customer support.
To improve our services, for example by analysing general patterns of enquiries and bookings.
To comply with legal, regulatory, and insurance requirements and to protect our rights and the rights of our customers.
Data processors and third parties
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors only use your data in accordance with our instructions and for the purpose of providing services to us. Examples of such processors include:
Payment processing providers who securely process card and other electronic payments on our behalf.
Accounting or invoicing providers who assist in managing our financial records and invoices.
IT and communication service providers who support our communication channels, data storage, and business administration systems.
Where we use data processors, we ensure that appropriate contracts and safeguards are in place to protect your data in accordance with data protection law.
We may also share data where required by law, regulation, or court order, or to establish, exercise, or defend legal claims.
International transfers
Where any of our service providers or processors are located outside the United Kingdom, we will take appropriate steps to ensure that your personal data receives an adequate level of protection. This may include relying on adequacy regulations or standard contractual clauses that meet UK data protection requirements.
Data retention
We keep personal data only for as long as is reasonably necessary for the purposes set out in this Privacy Policy, including for the purpose of satisfying any legal, accounting, or reporting requirements.
Enquiry data that does not lead to a booking will typically be retained for a limited period, after which it will be securely deleted or anonymised.
Booking and service records, including basic contact details, service information, and financial records, are retained for longer periods where required by law and for legitimate business purposes such as tax, accounting, and potential dispute resolution.
When personal data is no longer required, it will be securely deleted, anonymised, or otherwise removed from our systems.
How we protect your data
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures include limiting access to personal data to those who need it for business purposes, using secure methods of communication where appropriate, and working with service providers who apply suitable security standards.
Your data protection rights
Under UK data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions, these include:
The right to be informed about how your data is used, which is provided through this Privacy Policy and any additional notices.
The right of access to the personal data we hold about you, and to receive a copy of that data.
The right to rectification of inaccurate or incomplete personal data.
The right to erasure of your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected and we have no other lawful basis to retain it.
The right to restrict processing of your data in certain circumstances, such as while we verify its accuracy or assess an objection.
The right to object to processing based on legitimate interests, and to object to direct marketing at any time.
The right to data portability, allowing you to receive certain personal data in a structured, commonly used format and to transmit it to another controller where technically feasible and where the processing is based on consent or contract.
You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed.
Marketing communications
Man with Van Osidge does not engage in excessive or intrusive marketing. Where we rely on your consent for optional marketing communications, you can withdraw your consent at any time. If you choose to opt out, we will continue to use your personal data only as necessary for service and administrative purposes.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any substantial changes will be communicated in an appropriate manner, and the updated policy will apply from the date it is made available.
Contact and further information
If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact Man with Van Osidge using the usual contact channels advertised for our services. We will respond to your queries and requests in accordance with applicable data protection laws.
