Man With Van Osidge Terms and Conditions

These terms and conditions set out the basis on which Man With Van Osidge provides moving, transport, and related household or business assistance services within the United Kingdom. By making a booking, confirming a quotation, or allowing us to begin work, the customer agrees to these terms. For clarity, the words “we”, “us”, and “our” refer to Man With Van Osidge, and “you” or “the customer” refer to the person, company, or organisation requesting the service.

These terms apply to all services supplied by a man with a van arrangement, including domestic moves, single-item collections, furniture transport, and general logistics support. They are intended to be read together with any written quotation, booking confirmation, or service schedule. If any part of the booking details conflicts with these terms, the specific booking details will take priority only to the extent of that conflict.

We reserve the right to update these terms from time to time. The version in force at the time of booking will normally apply to that booking, unless a change is required by law. These terms do not affect your statutory rights as a consumer. Where services are booked by a business, different legal protections may apply, and any reference to consumer rights should be read accordingly.

Booking Process

A booking with Man With Van Osidge is usually made after the customer provides the essential job details, such as collection and delivery addresses, access conditions, item descriptions, preferred dates, and any special handling requirements. A quotation may be based on the information supplied at the time of enquiry. If the details later change, the quotation and service plan may need to be revised. The customer is responsible for ensuring that all information provided is accurate and complete.

A booking is not fully confirmed until we have accepted the request and, where required, received any deposit or advance payment. Confirmation may be communicated in writing, including by email or other electronic means. Until confirmation is issued, we do not guarantee availability. We may decline a booking if the job is unsafe, unlawful, beyond our operational limits, or outside the scope of the service requested.

On the day of service, the customer must ensure that the access arrangements are suitable and that someone authorised is present if required. Delays caused by incorrect addresses, missing keys, parking restrictions, incomplete information, or inaccessible premises may result in extra charges. If we arrive and are unable to complete the work because of issues outside our control, the booking may still be charged in full or in part, depending on the circumstances.

Pricing and Payments

Our prices may be calculated on the basis of time, distance, vehicle size, labour requirements, waiting time, or a fixed project fee. Unless stated otherwise in writing, all quotations are provided on the basis of the information supplied by the customer and may be revised if the actual work differs from the original description. Additional work, extra stops, stair carries, dismantling, packing, or extended waiting time may result in further charges.

Payment terms will be confirmed at the time of booking or in the quotation. We may require a deposit to secure the appointment, with the balance payable upon completion of the service or before unloading, depending on the arrangement agreed. We accept payment by the methods stated in the booking confirmation. If payment is not received when due, we may suspend the service, withhold delivery, charge reasonable recovery costs, or refuse future bookings to the extent permitted by law.

All sums quoted are inclusive or exclusive of VAT only where expressly stated. Where VAT applies, it will be charged at the prevailing rate. Any parking fees, tolls, congestion charges, waiting charges, storage costs, disposal fees, or third-party expenses incurred in connection with the job may be added to the final amount if they were not included in the original quotation. The customer remains responsible for ensuring that payment arrangements are made before the service begins.

The customer may request to cancel or reschedule a booking, but this must be done within a reasonable time before the scheduled service. If notice is given sufficiently in advance, we may agree to transfer the booking to another date without charge, subject to availability. Where a deposit has been taken, its refundability depends on the notice period, administrative costs already incurred, and whether the booking has displaced other work.

If the customer cancels at short notice, does not provide access, is not present, or is otherwise unable to proceed with the booking at the agreed time, we may apply a cancellation fee. Such a fee may reflect lost labour time, travel costs, and vehicle allocation. Where the cancellation occurs after we have already started work, the customer may be charged for the portion completed together with any reasonable expenses incurred. Any refund, if due, will be calculated after deductions permitted by these terms.

We may also need to cancel or reschedule in exceptional circumstances, including vehicle breakdown, staff illness, severe weather, traffic disruption, safety concerns, or events beyond our reasonable control. In such cases, we will aim to give notice as soon as practicable and offer an alternative date or a refund of amounts paid for services not provided. Our liability for cancellation is limited to the refund of sums paid for the cancelled part of the service, unless otherwise required by law.

Customer Obligations

The customer must ensure that all goods are properly packed, clearly labelled where necessary, and suitable for transit. Fragile, valuable, oversized, or hazardous items must be declared before the booking is accepted. If the customer asks us to handle goods without adequate packing or warning, we may refuse to move them or may do so only at the customer’s risk, subject always to any mandatory legal responsibilities that cannot be excluded.

The customer must obtain any permissions needed for parking, loading, unloading, access, or use of shared areas. If permits, keys, codes, or access instructions are required, these must be supplied on time. The customer also confirms that they have the right to dispose of, transport, or hand over any item included in the job. We may reasonably rely on the customer’s instructions and are not required to investigate ownership unless something appears suspicious or unlawful.

When a man and van service is used for domestic or commercial relocation, the customer should make arrangements to protect floors, walls, lifts, and communal areas where appropriate. We will take reasonable care when carrying out the work, but we are not responsible for pre-existing damage, wear and tear, or issues caused by inadequate preparation at the premises. If the customer wants a particular method of handling or protection, it must be agreed in advance.

Liability and Insurance

We will exercise reasonable care and skill in providing the services. However, our liability is limited to losses that are foreseeable and directly caused by our breach of these terms or our negligence. We are not liable for indirect or consequential losses, including loss of profit, business interruption, loss of opportunity, emotional distress, or inconvenience, except where such exclusion is not permitted by law.

If damage occurs to items that we have agreed to handle, the customer must notify us as soon as reasonably possible and provide details of the alleged loss or damage. We may request photographs, proof of value, or other supporting information. Liability for any claim may be limited to repair, replacement, or a reasonable cash settlement at our discretion, subject to the overall limits stated in the booking terms or any applicable insurance arrangement.

We are not responsible for damage caused by items that were already defective, poorly packed, overloaded, or unsuitable for transport. Nor are we liable where damage results from the customer’s instructions, inaccurate information, hidden defects, or circumstances beyond our control. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other matter that cannot lawfully be excluded under UK law.

Waste Regulations and Disposal

Where the service includes removing unwanted goods, the customer must tell us in advance if items are to be disposed of, recycled, donated, or delivered elsewhere. We will only handle waste in accordance with applicable UK waste regulations. The customer must not ask us to transport, dump, or dispose of anything unlawfully. We may refuse any item that appears to be hazardous, contaminated, prohibited, or unsuitable for carriage or disposal under environmental law.

The customer confirms that any waste handed to us is owned by them or that they have authority to arrange its removal. If waste transfer documentation, duty-of-care records, or item descriptions are needed, the customer must provide accurate information and cooperate with any reasonable record-keeping requirements. Any fees charged for waste handling may include lawful disposal costs, recycling charges, and third-party facility fees where applicable.

We may decline to take items that require special licensing, specialist containers, or treatment beyond standard removal work. If we are asked to move waste that later proves to be unlawful, dangerous, or improperly described, we may stop the job immediately and charge for the time already spent, as well as any extra costs incurred in returning or isolating the items. The customer remains responsible for compliance with all relevant environmental and waste obligations.

If goods need to be held temporarily due to delayed access, failed delivery, or customer unavailability, we may charge reasonable storage, waiting, or redelivery fees. We are not obliged to store goods beyond what is reasonable or safe without a separate agreement. Any period of holding or redelivery will be subject to our operational capacity and may require additional payment before release or onward transport.

We shall not be liable for delay or failure to perform the service where this is caused by events outside our reasonable control, including but not limited to accidents, traffic incidents, extreme weather, strikes, public emergencies, restrictions imposed by authorities, or sudden breakdown of vehicles or equipment. In such circumstances, performance may be suspended for the duration of the event, and we will seek to resume or rearrange the service where reasonably possible.

If an unforeseen event makes completion impractical or unsafe, either party may agree to cancel the remaining part of the booking. Any charges already earned or incurred up to the point of interruption may remain payable. We will act reasonably and in good faith when deciding whether to continue, pause, or terminate a job due to operational risk, but our decision regarding safety and legality will be final at the time.

Termination and Refusal of Service

We may refuse, suspend, or terminate the service where the customer breaches these terms, provides false information, asks us to act unlawfully, behaves abusively, or creates a health and safety risk. We may also stop work if the premises are unsafe, if access is impossible, if payments are overdue, or if the goods are materially different from those described. In such cases, all reasonable charges incurred up to the point of termination may remain payable.

The customer may also end the booking if we materially fail to provide the service as agreed and do not remedy the issue within a reasonable time where remedy is possible. In the event of termination by either party, the customer must pay for services already supplied and for any third-party costs properly incurred. Termination does not affect rights or liabilities that arose before the booking ended.

Nothing in these terms prevents us from refusing to carry items that are unlawful, dangerous, excessively heavy beyond safe limits, or likely to damage our vehicles or put personnel at risk. We may also set reasonable maximum item weights, dimensions, or job limits for operational reasons. If a job exceeds those limits, we may offer a revised quote or decline the work entirely.

Governing Law

These terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the law of England and Wales. If the customer is based in Scotland or Northern Ireland, mandatory local consumer or court rules may still apply where required by law, but the contractual basis of the service will remain governed by the applicable legal framework stated here.

Any dispute that cannot be resolved informally may be brought before the courts of England and Wales, unless a different forum is required by law. If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing any right shall operate as a waiver of that right.

The customer acknowledges that these terms are intended to provide a clear and fair basis for services supplied by Man With Van Osidge. By proceeding with a booking, the customer confirms that they have read, understood, and agreed to be bound by the terms applicable at the time of booking, together with any specific written arrangements agreed for the service.